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Terms and Conditions for Your pokeraca99 Account

These terms set out what you agree to when you open and use your pokeraca99 account, including how wallet payments via DANA, OVO, and GoPay are handled and what applies in Indonesia where local law permits access.

Applies to all account holdersDANA, OVO, GoPay coveredIndonesia-region access rulesAccount security obligationsSubject to local law
pokeraca99 Terms and Conditions for Your pokeraca99 Account
HOW WE HANDLE POLICY

Account Security and Policy Practices

We apply these terms consistently across every account, whether access is via mobile on GoPay or through a desktop DANA session. Below are four areas where our policy practices directly affect your account — from how we store data to who can request a change.

Data Retention

Account data, including transaction records from DANA, OVO, and GoPay sessions, is retained as required under applicable rules. You can request a summary of your stored data via the Help Centre.

Account Security

We use encrypted connections for all account sessions. Your login credentials and wallet-link details are never shared. OTP verification is required for sensitive account changes.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — for example, whether you last used OVO or GoPay. No tracking cookies are sold to third parties.

Requesting Changes

To dispute a terms application or request a data correction, contact support via live chat or email with your account ID. We aim to acknowledge formal requests within a reasonable timeframe.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a question about how a clause applies to your account — including payment disputes involving DANA, OVO, or GoPay — our support team is the right first contact. We handle terms-related queries through the channels below. Response times vary; account-linked queries are typically prioritised.

Live Chat Open the chat widget from any page while logged in. Describe your terms question clearly and include your account ID for faster handling.
Email Support Send your terms or policy query to our support address listed in your account dashboard. Include the relevant clause number if you have it.
Account Help Centre The Help Centre inside your account settings covers common terms questions, wallet verification steps, and access eligibility for Indonesia regions.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply in practice — covering your rights, wallet payments, account access, and what happens when terms change.

Yes. All deposits and withdrawals processed through DANA, OVO, or GoPay are subject to these terms on the platform side. Your wallet provider's own terms also apply to transactions on their end.

We notify you via your registered account contact. Continuing to use your account after the update takes effect means you accept the new version. You can request a copy of any previous version.

Access depends on local law and is only available in eligible regions where local law permits. If your region is not supported, account functions including DANA and OVO payments may not be available.

Submit a data request through the Help Centre in your account settings or contact support via live chat. Include your account ID so we can locate and prepare your records.

You must provide accurate registration details, keep your login credentials secure, and use the platform only where local law permits. Wallet accounts linked — DANA, OVO, GoPay — must belong to you.

We do not make material changes without notifying you first through your account contact details. Minor clarifications or formatting corrections may be applied without advance notice.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.